Consultant
consultant
FRANCOISE A. CHIN FHCIMA.MCMI.CHE.
Profile

“I have a highly successful track record in management & consultation within the hospitality industry for 18 years, gaining valuable experience throughout regional and metropolitan locations in Malaysia (Thistle Group & Tradewinds Group), China (BELLAGIO Group, 成龙国际集团), Maldives (AAA Hotel & Travel Group – Zitahli Brands Resorts & Spa) and Singapore (Millennium Group). During my career I have combined practical experience with ongoing training and professional development and am UK trained from (The Ritz- Carlton Hotel Company & Rocco Forte Hotels) and graduated from Scottish University, Great Britain, and Bureau Interprofessionel des Vins de Bourgogne, France and a Fellow member of the HCIMA, U.K. I have been commended on my ability to not only achieve but exceed expectations, delivering exceptional results in highly competitive environments.”

  • Several years ‘hands-on’ managerial & consultation experience including sales, marketing, operations, human resources, administration, engineering.
  • Experienced in all facets of managerial finance including preparation and ongoing monitoring of property budgets with reports on variances and improvement rationale.
  • The capacity to implement business plans for operational effectiveness, marketing, revenue growth and increasing market share through commercially astute business development.
  • Leadership in developing effective and successful teams in highly competitive environments requiring continuous improvements programs and excellence in customer service.
  • Proven competencies in identifying, developing and successfully implementing a broad range of innovative solutions to key performance areas of business operations.
  • Hotel Management
  • Resorts
  • Pre-opening /Opening
  • Restaurant
  • Food and Beverage
  • Luxury
  • Rebranding
  • Leadership
  • Training
  • Sales & Marketing Effectiveness
  • Operating System
  • Guest Experience
  • Property Image
  • Wine & Champagne
  • Design Brief and Consultancy Services
  • Technical and Engineering Advisory Services
  • Signage and Uniforms Design Briefs
  • Pre-opening Management Services
  • Staff Planning, Recruitment and Training
  • Financial Budgets and Accounting
  • Operating Equipment and Supplies Procurement
  • Marketing, Public Relations and Advertising Planning
  • Site Meetings and Interim Inspections
  • Final Inspection and Hand-over
  • Start Up of Operations
  • Operation’s Supervisory Services
  • Human Resources Administration and Training
  • Financial Budgeting and Capital Improvements Recommendations
  • Management Reporting
  • Accounting and Tax Reporting
  • Marketing, Public Relations and Advertising
  • Sales and Reservations
  • Food and Beverage Management
  • Property Maintenance
  • Safety and Security Supervision
  • Insurance Placement
consultant
FRANCOISE A. CHIN FHCIMA.MCMI.CHE.

Profile

“I have a highly successful track record in management & consultation within the hospitality industry for 18 years, gaining valuable experience throughout regional and metropolitan locations in Malaysia (Thistle Group & Tradewinds Group), China (BELLAGIO Group, 成龙国际集团), Maldives (AAA Hotel & Travel Group – Zitahli Brands Resorts & Spa) and Singapore (Millennium Group). During my career I have combined practical experience with ongoing training and professional development and am UK trained from (The Ritz- Carlton Hotel Company & Rocco Forte Hotels) and graduated from Scottish University, Great Britain, and Bureau Interprofessionel des Vins de Bourgogne, France and a Fellow member of the HCIMA, U.K. I have been commended on my ability to not only achieve but exceed expectations, delivering exceptional results in highly competitive environments.”

  • Several years ‘hands-on’ managerial & consultation experience including sales, marketing, operations, human resources, administration, engineering.
  • Experienced in all facets of managerial finance including preparation and ongoing monitoring of property budgets with reports on variances and improvement rationale.
  • The capacity to implement business plans for operational effectiveness, marketing, revenue growth and increasing market share through commercially astute business development.
  • Leadership in developing effective and successful teams in highly competitive environments requiring continuous improvements programs and excellence in customer service.
  • Proven competencies in identifying, developing and successfully implementing a broad range of innovative solutions to key performance areas of business operations.
  • Hotel Management
  • Resorts
  • Pre-opening /Opening
  • Restaurant
  • Food and Beverage
  • Luxury
  • Rebranding
  • Leadership
  • Training
  • Sales & Marketing Effectiveness
  • Operating System
  • Guest Experience
  • Property Image
  • Wine & Champagne
  • Design Brief and Consultancy Services
  • Technical and Engineering Advisory Services
  • Signage and Uniforms Design Briefs
  • Pre-opening Management Services
  • Staff Planning, Recruitment and Training
  • Financial Budgets and Accounting
  • Operating Equipment and Supplies Procurement
  • Marketing, Public Relations and Advertising Planning
  • Site Meetings and Interim Inspections
  • Final Inspection and Hand-over
  • Start Up of Operations
  • Operation’s Supervisory Services
  • Human Resources Administration and Training
  • Financial Budgeting and Capital Improvements Recommendations
  • Management Reporting
  • Accounting and Tax Reporting
  • Marketing, Public Relations and Advertising
  • Sales and Reservations
  • Food and Beverage Management
  • Property Maintenance
  • Safety and Security Supervision
  • Insurance Placement