Consultant
FRANCOISE A. CHIN FHCIMA.MCMI.CHE.
Profile
“I have a highly successful track record in management & consultation within the hospitality industry for 18 years, gaining valuable experience throughout regional and metropolitan locations in Malaysia (Thistle Group & Tradewinds Group), China (BELLAGIO Group, 成龙国际集团), Maldives (AAA Hotel & Travel Group – Zitahli Brands Resorts & Spa) and Singapore (Millennium Group). During my career I have combined practical experience with ongoing training and professional development and am UK trained from (The Ritz- Carlton Hotel Company & Rocco Forte Hotels) and graduated from Scottish University, Great Britain, and Bureau Interprofessionel des Vins de Bourgogne, France and a Fellow member of the HCIMA, U.K. I have been commended on my ability to not only achieve but exceed expectations, delivering exceptional results in highly competitive environments.”
✔ Competencies include:
- Several years ‘hands-on’ managerial & consultation experience including sales, marketing, operations, human resources, administration, engineering.
- Experienced in all facets of managerial finance including preparation and ongoing monitoring of property budgets with reports on variances and improvement rationale.
- The capacity to implement business plans for operational effectiveness, marketing, revenue growth and increasing market share through commercially astute business development.
- Leadership in developing effective and successful teams in highly competitive environments requiring continuous improvements programs and excellence in customer service.
- Proven competencies in identifying, developing and successfully implementing a broad range of innovative solutions to key performance areas of business operations.
✔ Top Skills:
- Hotel Management
- Resorts
- Pre-opening /Opening
- Restaurant
- Food and Beverage
- Luxury
- Rebranding
- Leadership
- Training
- Sales & Marketing Effectiveness
- Operating System
- Guest Experience
- Property Image
- Wine & Champagne
✔ Pre-opening Technical and Planning Services.
These services include:
- Design Brief and Consultancy Services
- Technical and Engineering Advisory Services
- Signage and Uniforms Design Briefs
- Pre-opening Management Services
- Staff Planning, Recruitment and Training
- Financial Budgets and Accounting
- Operating Equipment and Supplies Procurement
- Marketing, Public Relations and Advertising Planning
- Site Meetings and Interim Inspections
- Final Inspection and Hand-over
- Start Up of Operations
✔ Once a property is open our role changes to Operating Management and Marketing Services:
- Operation’s Supervisory Services
- Human Resources Administration and Training
- Financial Budgeting and Capital Improvements Recommendations
- Management Reporting
- Accounting and Tax Reporting
- Marketing, Public Relations and Advertising
- Sales and Reservations
- Food and Beverage Management
- Property Maintenance
- Safety and Security Supervision
- Insurance Placement
Consultant
FRANCOISE A. CHIN FHCIMA.MCMI.CHE.
Profile
“I have a highly successful track record in management & consultation within the hospitality industry for 18 years, gaining valuable experience throughout regional and metropolitan locations in Malaysia (Thistle Group & Tradewinds Group), China (BELLAGIO Group, 成龙国际集团), Maldives (AAA Hotel & Travel Group – Zitahli Brands Resorts & Spa) and Singapore (Millennium Group). During my career I have combined practical experience with ongoing training and professional development and am UK trained from (The Ritz- Carlton Hotel Company & Rocco Forte Hotels) and graduated from Scottish University, Great Britain, and Bureau Interprofessionel des Vins de Bourgogne, France and a Fellow member of the HCIMA, U.K. I have been commended on my ability to not only achieve but exceed expectations, delivering exceptional results in highly competitive environments.”
✔ Competencies include:
- Several years ‘hands-on’ managerial & consultation experience including sales, marketing, operations, human resources, administration, engineering.
- Experienced in all facets of managerial finance including preparation and ongoing monitoring of property budgets with reports on variances and improvement rationale.
- The capacity to implement business plans for operational effectiveness, marketing, revenue growth and increasing market share through commercially astute business development.
- Leadership in developing effective and successful teams in highly competitive environments requiring continuous improvements programs and excellence in customer service.
- Proven competencies in identifying, developing and successfully implementing a broad range of innovative solutions to key performance areas of business operations.
✔ Top Skills:
- Hotel Management
- Resorts
- Pre-opening /Opening
- Restaurant
- Food and Beverage
- Luxury
- Rebranding
- Leadership
- Training
- Sales & Marketing Effectiveness
- Operating System
- Guest Experience
- Property Image
- Wine & Champagne
✔ Pre-opening Technical and Planning Services.
These services include:
- Design Brief and Consultancy Services
- Technical and Engineering Advisory Services
- Signage and Uniforms Design Briefs
- Pre-opening Management Services
- Staff Planning, Recruitment and Training
- Financial Budgets and Accounting
- Operating Equipment and Supplies Procurement
- Marketing, Public Relations and Advertising Planning
- Site Meetings and Interim Inspections
- Final Inspection and Hand-over
- Start Up of Operations
✔ Once a property is open our role changes to Operating Management and Marketing Services:
- Operation’s Supervisory Services
- Human Resources Administration and Training
- Financial Budgeting and Capital Improvements Recommendations
- Management Reporting
- Accounting and Tax Reporting
- Marketing, Public Relations and Advertising
- Sales and Reservations
- Food and Beverage Management
- Property Maintenance
- Safety and Security Supervision
- Insurance Placement